Payment Policy

Payment, Deposit & Refund Policy

This policy applies to online payments, deposits, booking fees, invoices, diagnostic fees, material charges, and project payments initiated through AGLA website, invoice links, payment processors, or written payment instructions.

Last updated: July 4, 2026

Secure Processing

Payments may be processed by third-party payment providers, bank transfer, invoice tools, or other approved systems. AGLA does not intend to store full card numbers on its local website servers.

Estimates Are Not Final Charges

Online pricing examples, budget ranges, and preliminary estimates are not final charges. Final pricing depends on approved scope, written authorization, actual site conditions, materials, scheduling, and applicable contract requirements.

Diagnostic, Visit & Minimum Charges

Diagnostic visits, inspection visits, and service appointments may be subject to a minimum charge unless a written document states otherwise. Any applicable charge is confirmed through the project pathway before work is scheduled.

Deposits & California Limits

Deposits may be required for scheduling, materials, special orders, or mobilization. For California residential home improvement work, deposits must comply with California law and generally may not exceed $1,000 or 10% of the contract price, whichever is less, unless an applicable exception exists.

Cancellations, Access & Materials

Late cancellation, denied access, unready sites, custom materials, special orders, opened materials, installed materials, or non-returnable materials may result in charges or non-refundable costs, subject to the written agreement and applicable law.

Completed Labor & Disputes

Labor already performed is generally non-refundable. If a workmanship concern is reported, AGLA may inspect and, where appropriate, repair or correct covered workmanship under the applicable authorization, warranty, and terms. Payment concerns should be sent to support@agla.one before initiating a chargeback.

Questions

Use the Support Inbox

For active requests, records, privacy questions, payment questions, or documentation follow-up, contact AGLA support.

support@agla.one

Project Documents

Written Scope Controls the Work

Website pages are general guidance. The applicable written estimate, work order, contract, change order, invoice, and legally required notices control the specific project.

Compliance

Clear Service Boundaries

AGLA provides property repair, maintenance, cleanup, moving, delivery, logistics, commercial support, and project coordination services. Some services may require a California licensed contractor. When required, AGLA coordinates the project through properly licensed contractor partners. AGLA does not perform licensed trade work unless legally permitted or performed through an appropriately licensed professional, and does not represent itself as a licensed contractor unless license information is specifically displayed.